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The Sleep Reframe Terms

The purpose of this Agreement is to set out the details about working together.  It is written in plain English.

1. Programme Description

The Sleep Reframe is 3/4 month long programme that includes an assessment and a 60 minute call, followed by 5 30 minute zoom follow ups, and twelve weeks of voxer access.

2. My Responsibilities


As a facilitator of this programme, my role is to:

  • Be on time and prepared for each session.
  • Offer support, information and accountability.
  • Answer any questions you may have during sessions.
  • Comply with the terms of this agreement.
 

As the participant, it is your responsibility to:

  • Show up to the calls you have booked and cancel/reschedule within 24 hours if you are unable to attend
  • Come to each Session willing to stretch and grow.
  • Book and complete calls within the three to four month period.  Calls not booked or held within the three month period are forfeit unless mutually agreed.
  • Comply with the terms of this Agreement and promptly provide payment for the Programme
 

6. Payment

I accept payment via credit or debit card via the payment processor Stripe. 

There is no additional fee for use of a payment plan. The payment plan exists to help you access services only. Using a payment plan constitutes an agreement to pay for the entire programme’s fee of £750, regardless if you choose to discontinue services.

Payment plan payments must be made as agreed, or the agreement will be considered cancelled and restitution for payment may be sought, including interest.

I will do all that we reasonably can to ensure that all of the information you give when paying for the services is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.


6. Refunds

I only work with a certain number of clients at one time, to help maintain my availability for those who are paying for my time.

As space is held for you in the diary for the period of the programme in the sense I may turn others away and other people may not be able to book onto programmes with me, no refund policy shall apply, and any agreed amendments will incur a £75 charge.


7. Confidentiality


The Privacy Policy is available at tracythesleepcoach.co.uk/privacy-policy


Your privacy and personal information are important to me.  Any personal information that you provide will be dealt with in line with the Privacy Policy, which explains what personal information I collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact me and supervisory authorities if you have a query or complaint about the use of your personal information.

8. Disclaimer

Whilst every effort is made to support you, there are no guarantees of an outcome.


Examples of outcomes from former clients in any materials are not to be interpreted as a promise or a guarantee of your outcome.


You acknowledge that I am supporting you in my role exclusively as a Coach providing support and information only.  I do not provide medical or healthcare advice. The information contained in our interactions and in any social media groups or chats, and shall not be understood or construed as professional healthcare advice. You must use your own judgment in applying the information provided to your own personal circumstances and may wish to get additional professional advice where appropriate.


By indicating your agreement to this Agreement, you are consenting to this Disclaimer.

9. Termination

I may terminate your access to the Programme, with immediate effect, if you:

(a) commit a breach of your obligations under this Agreement; or
(b) fail to provide payment of any amount due as and when it becomes due

The agreement may also be cancelled if you are disruptive to my ability to work with all of my clients or unresponsive to my attempt to deliver your services: Examples can include but not be limited to  purposefully offensive language or attitudes, monopolising behaviours such as excessive contact outside of sessions, repeatedly failing to respond to emails or other messages or communications, or repeatedly failing to attend sessions or failing to attend sessions within the expected time frame of three months without prior agreement.

In the event I plan to terminate the agreement, I will contact you via email with a notice to cancel which will be effective as of the date of the email being sent.

 10. Limitation of Liability


I make no guarantees, representations or warranties of any kind or nature, express or implied with respect to the Programme.  Under no circumstances shall I be liable for any indirect, consequential or special damages. Notwithstanding any damages that you may incur, the entire liability under this Agreement, and your exclusive remedy, shall be limited to the amount actually paid by you under this Agreement for the membership rendered through and including the termination date.  You agree that I am not liable or responsible for any actions or inactions, or for any direct or indirect result of any services provided.
 
11. Disputes


I will try to resolve any disputes with you quickly and efficiently. My work is governed by the law of England and Wales.
If you are unhappy with anything please contact me via email tracy@tracythesleepcoach.co.uk

By purchasing this programme, you are agreeing to be legally bound by its terms, and acknowledge that you have read, understood and agreed.